Frequently Asked Questions (FAQs)
What is IFRIMART return policy?
Although all items are final sales, your experience and customer satisfaction are important to us! In most cases, we do not process returns or exchange items. If we can make it right, we will. If you are unhappy with a particular item that was damaged or defective, please notify us via chat or email within 7 days of receiving your order.
How are products delivered?
Orders are shipped via FedEx. You will be able to track your order with the tracking number provided upon completion of your transaction.
How do I know when my package is going to be delivered?
Orders can be tracked via the FedEx tracking code provided upon completion of your purchase.
How will you resolve damaged products?
We do not anticipate that our customers will have that experience. Our products are handled with care and precision by our most competent employees and staff. If this situation was to occur, the purchaser can contact us via email at firstname.lastname@example.org.
What form of payment do you accept?
We accept all major credit cards-Visa, MasterCard, American Express, and Discover. You can also pay with PayPal. We do not accept personal checks or cash.
Where is your company located in the US?
We are located in Brooklyn Park, MN-USA.
How long does it take to deliver my order?
Delivery is dependent on the delivery option chosen at the time of checkout.
How much does shipping cost?
Shipping cost is determined on the total weight of your order and the FedEx shipping option chosen at the time of checkout.
Please feel free to call us with any questions you may have. We hope you have a positive shopping experience with us. Use our Contact Us page to tell us what we’re doing right or what we can improve on.